Refund policy

No Returns or Exchanges 

All sales are final. However, if there was an error with your order, missing items, or something is damaged, please send an email (hello@heypandadesigns.com) within three (3) days of receiving your order, followed by a description of the issue and detailed photos (if applicable) for further assistance.

 

Exceptions/Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.